Where can I find my purchased courses?
Follow the steps below to easily find your purchased courses:
1. In the App Store or on Google Play, search & download the "Creta Class" app;
2. Find the "Learn" module in the app to check your purchased courses.
Please feel free to contact Customer Support if you have any questions. They will help you and your child to solve problems.
Note: Customer Support can be viewed in the "Creta Class" app - "Home" - "Contact Us".
After a completed purchase, when will the course start?
Start time: In order to develop your child's good study habits, our course begins on Monday. The course will update in your app each day, from Monday to Friday.
Learning time: The lessons will update in your app from Monday to Friday, and each day's lesson is unlocked at midnight. Children can learn at any time they wish.
Remarks：
1. Class reminder: You will be reminded with some notices, based on your class start time, after you have made a purchase.
Please feel free to contact Customer Support if you have any questions.
2. Customer Support can be viewed in the "Creta Class" app - "Home" - "Contact Us".
Can the course be taken on laptop, PC, or Mac?
Currently, only mobile devices and tablets are supported.
Who can I talk to for information and advice about my child's performance?
Please feel free to contact Customer Support. They will provide professional advice and analysis.